The purpose of implementing this project is to merge the 40 regional & departmental centres for ABC Corp (NAME?) into a interior(a) call centre. This smartly setup facility is required to have 400 staffs in total which include relocating most of the existing employees plus extra new hiring for unique positions. A building at Changi (NAME?) has been selected as an ideal site with its location close to both airdrome and sea port. State of the art technology such as the real time satellite location tracking, advance television system conferencing room and online registry for posting of parcel leave alone arrive at the customers a whole new level of experience the mode they deliver their goods. With these enhance system available for the hub centre, it is expected to modify both response level and customer satisfaction that will eventually leads to improvement in sales and profits. An estimated period of 2 age is required for all the constructions and renovations work to be through up before the new unit can go ripey operational.
Business Case Objective
Estimated cost to the setup of this new facility will be around $100M. Further expand breakdown is shown at table below. It would take 5 forms in time before they could breakeven and start to earn in profits.
By managing a large hub centre instead of some(prenominal) call centers at various areas, an estimated potential savings of $200K per year could be achieved with the target to reduce operating cost by 10% overall.
The labour cost will increase by 15% with the hiring of new senior supervisory and specialist staffs tho it is justifiable with the increase in profits by $20M per year.
This national call center may also bring in other intangible benefits such as improvement to talking to time, customers satisfaction, boost brand name awareness and potential brainstorm into American and European market.If you want to get a full essay, order it on our website:
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