Workplace Observation: Comfort Suites

The purpose of this paper is to describe a few of the aspects this fountain has observed in the organization she generous treatment for. The author works for Comfort Suites, a major hotel chain in the coupled States. The aspects that will be briefly discussed atomic number 18 communication, diversity, dress enrol and language, and conflict management.

The way communication flows at Comfort Suites is chiefly through word of mouth and the communication log. At the blood line of each shift, the oncoming employee receives a brief upset from the employee who is leaving. This turnover consists of explanations of items on the communication log and a summary of anything comical that happened during the previous shift. Unusual circumstances can include, but atomic number 18 not limited to, problems or unusual requests from guests, problems with the facilities, or items that unavoidableness managerial approval. While the communication log is a peachy idea, it is not used by the manager or the iniquity shift personnel, which has caused problems for other employees. The manager prefers sticky notes to the communication log, which has caused no end of problems when said sticky notes are lost or misplaced.

The diversity at Comfort Suites is an interesting mix; the employees are from India, Mexico, Guatemala, and America.



This unusual mix seems to make our guests feel comfortable, although it has created some shadowy situations because of accents or misunderstandings. The majority of employees are in their thirties and divided up pretty equally between married and single, and gender.

The dress write in code at Comfort Suites could be described as descent casual with employees required to wear slacks or farseeing skirts, and dress shirts or blouses, depending on gender. Ties are not required but the manager does wear one. The language is professional, polite and respectful. racial slurs, off-color jokes and disrespect are...

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